“We are thrilled with ProphesySeries OnDemand because the web-based system makes doing business easy. Customers demand more ﬂexibility every day and this program offers it.”
- John Fazio, Corporate Marketing Manager
Kintetsu World Express (Canada), Inc., located in Mississauga, Ontario, Canada, was founded in 1969. At its founding, Kintetsu Canada predominantly handled airfreight and since has expanded to offer custom brokerage and trucking services. Kintetsu now hauls a large variety of goods including, but not limited to, consumer goods and specialized handling goods. The company employs over 300 people and serves areas including domestic Canada, trans-border and areas of Mexico. Its multiple dedicated trucking ofﬁces are located in Toronto, Ottawa, Milton, Montreal, Calgary and Halifax. It also runs a number of brokerage operations that are located at the borders of Canada and the United States. Kintetsu World Express Canada is a subsidiary of its Japanese parent company, currently the largest private railway company in Japan, which was founded in 1910 and employs over 8800 workers globally.
Kintetsu Canada relied on Corporate Marketing Manager John Fazio and Logistics Manager Mohamed Aziz to be decision makers in the ProphesySeries OnDemand subscription process. When Fazio and Aziz viewed their ﬁrst demonstration of ProphesySeries OnDemand with Mike Januszewski, Accellos Consultant, they instantly realized that this was the program for them. “Right off the bat, we saw that ProphesySeries OnDemand was a very user-friendly web-based system. All of the areas of the solution seemed self-explanatory and worked together ﬂuidly,” said Mohamed Aziz.
Following their training session, Kintetsu Canada has kept in close contact with Prophesy about a number of system options. “We were most recently in contact with Prophesy to discuss ProphesySeries OnDemand’s Document Imaging feature. This feature is very important to us and was not offered in most other solutions that we looked at. We love that customers can view bills of lading with the simple click of a button,” Fazio said.
The Kintetsu Canada staff appreciates that ProphesySeries OnDemand is such a ﬂexible solution that offers interactive options for their customers. “We are thrilled with ProphesySeries OnDemand because the web-based system makes doing business easy. Customers demand more ﬂexibility every day and this program offers it,” Fazio said.Get Instant Access to the Full Case Study